We pay close attention to all the details and carefully inspect each book to ensure its superior craftsmanship and quality. However, despite our best efforts, and in the rare occurrence we may have overlooked a defect, please let us know.
Send an email to firstname.lastname@example.org with:
- Photos of the defect taken from several angles.
- Include your full name, order number and a description of the defect.
- Remember to include the page number(s) of the defected areas.
In the event that you need to contact us regarding a book defect, please contact us with the necessary details WITHIN 30 DAYS of receiving your order. If the defect is due to production errors or damaged during shipping, we will have your purchased item fixed or replaced. Photobook Azia will not be held responsible for defect reports later than the given duration.
If we decided to get your Photobook fixed, you might be requested to return the Photobook to us. You are recommended to come to our office and show the defects to our friendly customer support team. You can also send the purchased Photobook to us by any courier services available but we will not be responsible to the charges of the courier charges.
IMPORTANT: Please understand that Photo Azia cannot provide refunds. If the item has a defect, we will have the item purchased fixed or replaced. Photobook Azia is not responsible for any consumer-generated mistakes, errors or defects that include but not exclusive to spelling, typographical or grammatical errors, dark images, poor image quality from low resolution images, order quantity or other ordering errors. Please be sure to preview your Photobooks carefully before placing your order.